Levels & hierarchy
One agency, four tiers. Promotion rewards production and coaching — never a joining fee.
1 Organization
Zentra Property Group (Agency)Registered estate agent · 12 negotiators
A. RahmanGroup Leader · level 90%
S. TanTeam Leader · 85%
P. DeviTeam Leader · 85%
AG-003Negotiator · 75%
AG-004Negotiator · 70%
AG-007Negotiator · 60%
AG-008Negotiator · 50%
Each negotiator has exactly one team leader and one group leader. The engine pays upward along that single chain only — no cross-team overrides, no depth beyond two levels.
2 Level ladder (configurable)
| Level | Tier | Declared commission | Marketing Bonus (agent) | Total to agent | Leader override | Qualification (rolling 12 months) |
|---|---|---|---|---|---|---|
| L1 | Negotiator (new) | 40% | 10% | 50% | — | REN tag + onboarding complete |
| L2 | Negotiator | 40% | 20% | 60% | — | RM600k closed production |
| L3 | Negotiator | 40% | 30% | 70% | — | RM1.5m closed production |
| L4 | Senior negotiator | 40% | 35% | 75% | — | RM2.5m + 2 mentored agents active |
| L5 | Team Leader | 40% | 45% | 85% | 15% of team fees | RM3.5m + 3 producing agents (each ≥ RM500k) |
| L6 | Group Leader | 40% | 50% | 90% | 10% of group fees | RM6m + 2 team leaders under you |
Leader override is drawn from the agency share and paid as Marketing Bonus (A/C 602-150 for the agent's reward, 602-200 for the leader's override — never merged with the declared commission 602-100). An agent can never be paid more than their level, and the agency never pays more than 100% of a professional fee.
Rate versioning: this ladder is v1.0, effective 01 Jan 2026. An agent keeps the rates in force when their agreement was signed; a ladder change applies to new agreements only. Every change is versioned with a date and written to the audit log.
3 Promotion rules (and the anti-pyramid line)
Promotion is earned, not bought
- ✓No joining fee, no kit fee, no stock purchase. Nothing an agent pays to enter.
- ✓Qualification counts closed production, not headcount of recruits.
- ✓Coaching requirement: L5 needs 3 producing agents — agents who themselves closed deals, verified by settlement records.
- ✓Override stops if the leader stops leading: two consecutive quarters below the coaching minimum → override suspended, level reviewed.
- ✓One chain only. Override flows up two levels maximum, never deeper (that is where a lawful incentive plan starts to look like a chain scheme).
Red flags the system blocks
- ✕Reward computed mainly from recruitment rather than closed deals
- ✕Any entry payment, deposit, or "level purchase" by an agent
- ✕Payout with no matching property transaction in the trail
- ✕Commission line above 40% of the professional fee
- ✕Override paid to someone who is not a registered negotiator or agency staff member
Why: Malaysian law treats a scheme whose income comes mainly from recruitment as an unlawful pyramid/chain scheme, even when it also sells something. Keeping every ringgit tied to a real transaction is the design rule.
Zentra Realty prototype · Levels & hierarchy screen · levels and thresholds are configurable